Privacy Policy

Last updated: 01/01/2025

1. Introduction

This policy describes how L'Atelier des Chansons collects, uses, and protects the personal data of users of www.latelierdeschansons.com, in accordance with the GDPR (EU 2016/679).

2. Data Controller

L'Atelier des Chansons 📧 assistance@latelierdeschansons.com

3. Data Collected

  • First and last name
  • Email address
  • Personalization information (texts, first names, messages, dates, photos voluntarily provided)
  • Payment information (processed by secure third-party providers — not stored by L'Atelier des Chansons)
  • IP address and browsing data (via cookies, with consent)

4. Purpose of Processing

  • Order processing and fulfillment
  • Customer communication (transactional emails, support)
  • Service personalization
  • Administrative and accounting management
  • Fraud prevention
  • Sending commercial offers (only with consent)

4a. Photos submitted by the customer

By submitting a photo as part of their order, the customer expressly declares that they:

  • possess all necessary rights to this image,
  • have obtained the consent of the individuals appearing in it, if applicable,
  • and assume full legal responsibility related to the submission of this image.

L'Atelier des Chansons cannot be held responsible in the event of the submission of an image for which the customer does not possess the required rights. L'Atelier des Chansons's liability cannot be engaged in this regard.


5. Data Recipients

Data is only transmitted to providers necessary for the execution of the service:

  • Payment platforms (Shopify Payments, PayPal, Apple Pay)
  • Host (Shopify Inc.)
  • Emailing and customer relationship tools

No personal data is sold, rented, or transferred to third parties.

6. Retention Period

  • Order data: 6 years (tax and accounting obligations)
  • Marketing data: 3 years after the last contact or until consent is withdrawn
  • Cookies: 13 months maximum

7. User Rights

In accordance with the GDPR, you have the rights to access, rectification, erasure, restriction, opposition, and data portability.

To exercise your rights: 📧 assistance@latelierdeschansons.com Response within 30 days maximum.

8. Security

L'Atelier des Chansons implements appropriate technical and organizational measures to ensure data security and confidentiality.

9. Cookies

Cookies may be placed on your device subject to your consent, which can be managed via the banner displayed during your first visit.

10. Transfer outside the European Union

Certain data may be processed outside the EU (Shopify – Canada/United States). These transfers are governed by standard contractual clauses validated by the European Commission.

11. Modifications

This policy may be updated at any time. The date of the last update is indicated at the top of the page.